A McFlurry of speakers at the Democratic National Convention have mentioned Vice President Kamala Harris' work at the burger chain, and her campaign hopes working-class Americans are lovin' it. Harris ...

Second Sunday Series – Editor’s Note: This is the eighth of 12 columns on making a career change which appear the second Sunday of each month, from September through August. Last month’s column ...

Forbes contributors publish independent expert analyses and insights. Josie Cox is a New York-based journalist covering business and gender. Mar 18, 2024, 01:07pm EDT Black and minority ethnic workers ...

Shot of call center operators working in the office. Call center agent working with his colleagues in modern office. Smiling handsome businessman working in call center. Customer experience is ...

It wasn’t until I started working frontline jobs that I realized the massive disconnect between how CEOs see customer service, and how customers experience it. That showed me how to fix the problem.