It combines direct customer refunds, additional compensation, and operational commitments aimed at reforming how Amazon processes returns and refunds.

Amazon.com Inc. customers are suddenly getting refunds for products they purchased and returned as far back as 2018, along with apologies from the online retailer after it discovered “unresolved” ...

Amazon has agreed to pay an additional $309.5 million to consumers as part of a wide-ranging settlement over claims that customers were not properly refunded for returned products. The deal pushes the ...

Some Amazon shoppers will soon be getting long-awaited refunds. The online retailer is issuing refunds to a small collection of U.S. customers who had issues with returns in the past. At least one ...

It’s hard to imagine life without online shopping. We've grown so accustomed to ordering everything from groceries and shoes to electronics and pet food with a few quick taps on our phones that it's ...

When Tom Haverford goes camping with coworkers in a 2011 episode of the NBC comedy “Parks and Recreation,” he tricks out his tent with an Xbox, fondue pot, panini press, soft-serve ice cream maker, DJ ...

To return an Amazon gift, you will need the 17-digit order number from the packing slip or digital receipt. Gift recipients receive their refund as an Amazon gift card, not to the original payment ...