When Google announced that it was consolidating its Voice-over-Internet Protocol (VoIP) instant messaging and video-conferencing services into Google Hangouts, the Electronic Frontier Foundation (EFF) ...

Microsoft has announced that it now supports the open-standard XMPP protocol to access the Windows Live Messenger service, having relied on its own proprietary service for many years. Microsoft has ...

Instant messaging is typically regarded as a social tool, but it also plays an increasingly important role in the workplace as a medium for professional communication. One of the most important ...