New Year's resolutions have a famously bad reputation because of their high failure rate. But maybe the problem isn't what ...

When I'm coaching organizations through refining their business processes, we eventually get to the point where we have to tackle service level agreements. Once you've charted out your business ...

You’ve worked out your brand promises, but do you keep them? In the totally connected world we live in today keeping your brand promises has become more and more important and yet more and more ...

CELEBRITIES BORN ON THIS DAY: Armie Hammer, 39; Jason Priestley, 56; Jack Black, 56; Shania Twain, 60. Happy Birthday: Recognize what’s necessary and worthwhile to maintain your lifestyle, reputation ...

In culture-driven industries, authenticity isn’t just admired but expected by consumers. Artists, founders and brands often worry that scaling through investor capital, expanded product lines or new ...

A friend of mine once told me a story about a little 5-year-old boy who was misbehaving one Sunday morning in church. The boy’s mother couldn’t get the youngster to stop talking and fidgeting, so she ...

You might notice a few too many thoughts cluttering your mind tomorrow. For this, the stars gently suggest stepping out for a brief walk. Often, the solutions we seek do not demand excessive thinking; ...