DEAR TRAVEL TROUBLESHOOTER: I write to express my disappointment and distress with my recent experiences at Booking.com. I travel frequently, as do my wife and family. I always recommend Booking.com, ...

DEAR TRAVEL TROUBLESHOOTER: I recently booked a room at a resort in Kauai through Booking.com. The online agency worked with a third party that handled the reservation, but it didn’t come through. As ...

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I recently booked a room at a resort in Kauai through Booking.com. The online agency worked with a third party that handled the reservation, and it did not come through. As a result, I didn't have a ...

After Booking.com cancels Elaine Treacy’s vacation rental three days before her trip, it agrees to refund the $1,000 cost difference for a new property. The company credits the refund to her ...