Customer service software provider Zendesk is betting big on conversational business solutions and the power of peer-driven communities to help its subscribers offer more comprehensive and engaging ...

Zendesk has always been known as a customer service cloud application, and while its focus remains on the customer, it is attempting to expand the mission using data to drive communication and ...

If your company is in the process of considering help desk software, then you know there's a lot to consider. Pricing, features, and usability are among the many characteristics that can leave you ...

WhatsApp for Zendesk Enables Help Desk Support to 1.5B Users Companies using WhatsApp for Zendesk can now respond quickly to 1.5 billion chat users in 180 countries using one of the most popular ...

Zendesk Focuses on Communities, Conversations With Latest Help Desk Offerings Zendesk launched new social media messaging integrations as well as Zendesk Gather, a peer-based support solution that ...

Zendesk today announced that its popular help desk offering, which is used by Sony and Twitter among others, will become more worthwhile for large organizations with an enterprise plan scaled up for ...

Zendesk on Wednesday unveiled an extensively reworked version of its online help-desk software, in a bid to shove aside competition from the likes of Salesforce.com’s Desk.com and Freshdesk. The “new ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Zendesk, a maker of customer service software used by companies such as ...

Zendesk, a Danish startup that markets a nifty cloud-based, on-demand help desk system, has raised an undisclosed Series A round of funding from Charles River Ventures which it intends to use to ...

Zendesk, the cloud-based help-desk software provider, has launched a dedicated European headquarters in the heart of London. The company was founded initially from a small Copenhagen loft in 2007, and ...

Zendesk on Wednesday unveiled an extensively reworked version of its online help-desk software, in a bid to shove aside competition from the likes of Salesforce.com’s Desk.com and Freshdesk. The “new ...