HM Revenue and Customs (HMRC) continues to face increasing costs and challenges as it presses on with becoming a fully digital tax authority, according to a National Audit Office (NAO) report. The ...
A National Audit Office (NAO) report, looking at HM Revenue and Customs’ customer service, has found that the move to digital services has failed to ease pressure on traditional services, such as ...
HMRC is looking for a new CRM supplier, and it's encouraging SMEs to apply The winning bid will supply the CRM system for at least 15 years HMRC isn't particularly known for its great customer service ...
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