If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

The combination of automated call systems and endless hold Muzak is downright enraging. Few things are more frustrating than having to explain your problem to multiple people and finding that none of ...

These added-on fees confuse diners and even employees, but more owners are relying on them to help make a tough business work. Credit...Ellice Weaver Supported by By Priya Krishna Priya Krishna spends ...

Customer service is the essential growth engine for any company finding its footing in the entrepreneurial world. You don’t have the luxury today of building a business as it was done in the Mad Men ...

A service culture exists when you motivate the employees in your organization to take a customer-centric approach to their regular duties and work activities. Sales and service employees put customer ...

Service-oriented architecture (SOA) emerged in the early part of this century as an evolution of distributed computing. Before SOA, services were understood as the end result of the application ...

Operations is a core functional area of an organization, along with marketing, human resources and accounting. Operations management plays a crucial role in enhancing the quality of products and ...