The Customer Service Love Triangle long wait times, vague responses & endless transfers Cirrus contact centre research ...

In an era where a single negative interaction can go viral, organisations are scrambling to upgrade their CX capabilities.

Skipping the Big Game Ad Spend? NICE Goes Digital with a Must-Watch AI Commercial. Nice contact centre specialist ...

Jabra launches the PanaCast 40 VBS: the first 180° Android-powered video bar designed for small rooms. Jabra Contact Centre ...

Having a genuine handle on your contact centre’s metrics, such as AHT, talk time, wrap time, occupancy, productivity, and ...

Effective and ongoing performance management of your team is critical, particularly now it’s become even more challenging ...

Bringing CX into focus: Capturing excellence through every perspective Get ready to zoom in on the future of customer ...

Calabrio Appoints Carl Gillert as Chief Financial Officer to Drive Financial Strategy and Growth within the contact centre ...

GreenState Credit Union Selects Content Guru to Modernise Experiences & Adopt AI-Enhanced Support within their contact centre ...

Why Customer Experience in the Contact Centre Needs a Reality Check in 2025 Stuart Dorman, Chief Innovation Officer at Sabio ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...