Having handed over the reins of Cranky Concierge, I decided it was time for a little adventure. I came up with a whole bunch of ideas, but in the end, I settled on something relatively close to home: ...

This year, I’m working with a college student from Northwestern, Noah, to learn more about how you consume Cranky Flier and what changes might be good or bad… or at least worth thinking about. And now ...

January 27 was a big day in the history of Southwest Airlines. It was the first day of assigned seating, and that meant Extra Legroom seating had arrived as well. It was also the culmination of a ...

More than two years ago, I asked, who the heck is BermudAir? The airline has actually been flying for more than two years now, and before the holidays I had the chance to talk with the airline’s CEO ...

United in summer 2019 was around 600 daily departure from O’Hare. It has been building back to that point ever since, and before today’s announcement the airline was going to be around 650 daily this ...

If Memphis was Northwest’s way of getting geographically beyond its core hubs, Cincinnati did the same thing for Delta but in reverse. Delta was already strong in the south with the impenetrable ...

It’s been awhile since we’ve had a good, old-fashioned, knock-down war between two airlines, but sure enough it seems that we are in the early stages of that very thing between American and United.