As rising rates and consumer expectations reshape the logistics landscape, it’s clear: the right shipping partner offers more ...

Multichannel Merchant’s Top Third Party Logistics Services (Top 3PLs) online searchable database/directory is compiled by Multichannel Merchant’s editors and is for merchants looking for expert ...

From standard distribution center functions like pick/pack/ship, packaging and putaway to carriers and shipping, reverse logistics, technology and systems, omnichannel and the customer experience, ...

Ecommerce worldwide used approximately 2.1 billion pounds of plastic packaging in 2019, the last year figures were available, per Statista. It’s projected to more than double to 4.5 billion pounds by ...

Known for its high-quality products and innovative designs, Duluth Trading Company is set to modernize its distribution operations. The retailer invested $53 million to build its first-ever automated ...

Figure 2: Consumer Delivery Experience in Last 3 Months of 2021 Source: Descartes and SAPIO Research Consumer Fatigue, Frustration Blows Back on Retailers “The last mile is the last word”—and what ...

Successful case management, or “closing the loop” on customer issues is a foundational element of any successful CX initiative. Now that customer experience has become the rage, it’s tempting for ...

The startup has been bootstrapped to date, but the partners said they are looking to launch a funding round. They’ve also been in discussions with retailers interested in the service, both midsize and ...

ARF Study Finds a Majority of Respondents Willing to Share Prior Purchase Data and Media Habits for More Relevant Ads ...

Secondhand clothing has come a long way since the days of the community thrift store as quick-acting brands have positioned themselves to capture some of the $100B global recommerce market.

The digital landscape has experienced a seismic shift with the recent sunset of the widely-used Google Universal Analytics (UA) in favor of Google Analytics 4 or GA4, introduced three years ago this ...

On Thursday, June 8 at 2p EST, Multichannel Merchant will host an informational webinar on the subject: “ Generative AI: The Genie Is Out of the Bottle.” The title alludes to the fact that some very ...