Voice AI interactions jumped 212% year-over-year as enterprises scale intelligent automation across contact centers.

EU Digital Experience and Martech vendor consolidates portfolio of acquired and built brands, announces AI agent choreography ...

ACP and UCP aim to reshape how buying happens — but one bets on conversation, the other on discovery at scale.

Google’s Gemini bet on Gmail highlights why inbox data may be the deciding factor in who wins AI-powered commerce.

Accel leads the round, joined by WillowTree Ventures, MVP Ventures, as Fibr AI turns websites into adaptive experience systems built for modern traffic—human and AI alike SAN FRANCISCO, Feb. 4, ...

The problem isn’t tools or data volume. It’s architectures, decision cycles, and how teams are built to respond.

The MVPs span three categories: 120 Technology, 37 Strategy and 56 Ambassador. Eleven recipients reached 10-year status, ...

Hallucinations, brand drift and trust gaps keep humans firmly in the loop — just in different roles than before.

Consent asymmetry and “opt-out hurdles” are drawing fines. The compliance gap is technical, not legal language.

What failed as consumer hype is reemerging as infrastructure for AI agents, autonomous transactions, and machine-to-machine ...

Listening is often mistaken for action. Decks, dashboards, and “closed-loop” emails can look like progress, but listening only matters when it changes decisions that ...

Verified customer feedback positions NiCE Cognigy as the only vendor to receive the Customers’ Choice distinction in this year’s report Hoboken, N.J.