在过去十年中，亚马逊云科技（AWS）凭借其超过200项服务的丰富生态系统，迅速崛起为全球最受欢迎的云平台之一。其按需付费的商业模式吸引了无数企业的青睐。2017年3月，AWS推出了基于云的联络中心服务Amazon Connect，这项服务迅速受到寻求可扩展、按消费计费的客户支持基础设施的企业的欢迎。然而，随着越来越多的企业将目光投向AI以现代化客户服务，AWS发现自己正面临前所未有的竞争压力。

在过去十年中，亚马逊云科技（AWS）构建了全球使用最广泛的云平台之一，拥有超过200项服务的生态系统，均采用按需付费模式。当AWS于2017年3月推出其基于云的联络中心服务Amazon ...

在过去十年中，亚马逊云科技（AWS）凭借其灵活的按需付费模式，构建了全球最广泛使用的云平台之一，拥有超过200项服务。当AWS于2017年推出基于云的联络中心服务Amazon ...

Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ...

SEATTLE--(BUSINESS WIRE)--Amazon Web Services, Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), today announced Amazon Connect, a self-service, cloud-based contact center service that makes it easy ...

Matt Garman 在会上宣布，AWS 正式推出了由第四代 AI 芯片驱动的 Amazon EC2 Trn3 UltraServer 。作为 AWS 首款采用 3nm 工艺制造的 AI 芯片，Trainium3 实际上是在构建一种比通用 GPU 更具性价比的算力替代方案。每颗芯片提供 2.52 PFLOPs 的 FP8 计算能力，配合 144 GB 内存（比上一代提升 1.5 ...

Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and AI-centric) contact center service, which ...

The new Amazon Cases capability will help AWS compete with Salesforce, Service Now, and SAP in the market for contact center services. In a bid to help enterprises offer better customer service and ...

SAN FRANCISCO--(BUSINESS WIRE)--Enterprise Connect, the leading conference and exhibition for enterprise communications and customer experience (CX), today announces keynote presentations from ...