It will result in a highly personalised customer experience and also address challenges such as stringent national data ...

Experts from around the Army and industry will come together to address what the service is doing for “Driving Continuous ...

The Stevie Awards for Sales & Customer Service are the world's top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organizes nine of the ...

employee engagement and contact center transformation. These articles can be accessed via ICMI’s weekly email newsletter: Contact Center Insider and at icmi.com. The 2025 Featured Contributors ...

ICMI Recognizes the Brightest Minds in the Contact Center Industry, Unveils the 2025 Featured Contributors and the Top 25 Thought Leaders The International Customer Management Institute (ICMI ...

Chief Warrant Officer 5 Carlos Terrones, the Combined Arms Center Command Chief Warrant Officer, visited the Intelligence ...

Although the Transformation in Contact initiative is part of an Army ... Then they can leverage that capability at a combat ...

“As we accelerate 8x8's transformation plan ... industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communication, and CPaaS APIs.