Dwayne Coward Consumer Advocate Dwayne Coward is a consumer advocate who has skillfully mediated thousands of problems for consumers alongside Michelle since 2016. After a 40-year career with the U.S.

Unfortunately, the program didn’t exactly work out that way for the Bautistas. They didn’t know it yet, but they were getting ready to ride a very unlucky streak. Fact: Flying to meet your cruise on ...

This form allows you to submit short, generalized questions to our consumer advocacy team. The answers to questions submitted via this form may appear in Consumer Rescue’s weekly newsletter in the ...

Fraudulent repair bills aren’t just sent to customers of traditional rental car companies. Heidi Schiller found this out recently after a 24-hour car-sharing experience with Turo. Her vehicle host, ...

Michelle Couch-Friedman is the founder and CEO of Consumer Rescue. She's a dedicated investigative consumer reporter and caring advocate focusing heavily on travel-related issues and is the ombudsman ...

A few days later, Brown was initially pleased to see an email from Walmart. He hoped it would be confirmation that his refund had been processed. It definitely wasn’t. Instead, Brown was flabbergasted ...

Consumer Rescue is dedicated to educating, defending, and protecting consumers. If you have a problem with a company and cannot resolve it on your own, you can ask our consumer advocacy team for help, ...

A man quickly answered. She says that initially, he seemed pleasant and more than willing to fix the problem. I told him what had happened. He answered in a friendly and understanding tone. I told him ...

You’ve likely seen the video of the Carnival passengers brawling in the Galveston, Texas, cruise port this week. Sadly, that footage, which shows a large group of cruisers assaulting each other as ...

Heather Steele just landed on the Do Not Rent list of her favorite car rental company — Hertz. She says she’s been a great customer of Hertz for many years, and the banishment has her flabbergasted.

A Carnival cruise ship passenger says a beauty shop in Nassau somehow extracted $30,000 from her and her husband during a port stop. They’re the latest victims of the free facial scam to contact me in ...

Could you be accused of causing costly damage to your next rental car even if you didn’t do it? Several hours after returning his Budget rental car Derek Melber found out the answer to that question.