NICE sidestepped this year’s staggering $8 million ad break spend by launching hilarious its AI-themed commercial AI Wingman directly on social media. This bold move taps into the growing trend of ...

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Effective and ongoing performance management of your team is critical, particularly now it’s become even more challenging ...

Having a genuine handle on your contact centre’s metrics, such as AHT, talk time, wrap time, occupancy, productivity, and ...

Communicating with customers on social media platforms is becoming the norm; almost 50% of consumers who engage with brands on social media are reaching out about customer care concerns, and they ...

Bringing CX into focus: Capturing excellence through every perspective Get ready to zoom in on the future of customer ...

Calabrio Appoints Carl Gillert as Chief Financial Officer to Drive Financial Strategy and Growth within the contact centre ...

GreenState Credit Union Selects Content Guru to Modernise Experiences & Adopt AI-Enhanced Support within their contact centre ...

Interact’s support will ensure that Wigan Youth Zone can continue delivering high-quality services to those who need it most.

Premier Inn, owned by Whitbread, have announced that its contact centre in Houghton Regis is to be outsourced overseas with ...

Fire Safety Leader Extinguishes Customer Service Woes with Sabio’s AI-Powered Analysis Solution. contact centre contact ...