Many LAC countries have strengthened their adherence to the rule of law — showing greater improvement than regions like the ...

A common theme arising in the nearshoring space is whether or not business leaders who have decades of experience in the ...

Wall Street firms are announcing layoffs in the name of AI-driven innovation. But critics argue AI is just a convenient ...

SoftServe is expanding its talent search beyond Chile’s cities by opening a new delivery center in Chillán, a relatively ...

The rise of AI chatbots in customer service hammered the stocks of Teleperformance and Concentrix, the biggest players in the ...

Mexican lender Grupo Financiero Banorte has earmarked US$40.2 million to expand its contact center operations and step up ...

The pandemic accelerated the move towards a digitized global economy that was already well underway. The demand for tech talent, oversubscribed prior to COVID-19’s arrival, has been exacerbated ...

On March 26, 1991, the heads of state of Argentina, Brazil, Paraguay, and Uruguay gathered in the Paraguayan capital of Asuncion to sign a treaty formally establishing a regional economic integration ...

French BPO giant Teleperformance has fully acquired Majorel after two key shareholders, Bertelsmann and Saham, divested their holdings in the call center firm. German media conglomerate Bertelsmann ...

Latin America felt little pain from President Donald Trump’s sharp H-1B visa fee hike. Yet if the U.S. move speeds up outsourcing, the region could turn out to be its biggest winner. “It could be a ...

While most companies were beginning to tinker with AI tools after ChatGPT’s viral debut in late 2022, iQor already had a 12-year head start. The global business process outsourcing firm known for ...

It’s 11 at night in Bangalore, India’s tech capital, but Gaytri, a software developer at a top-tier IT services firm, is still glued to her laptop. “I logged in at 10 in the morning. I won’t be ...