Here’s the scenario: You’re finishing up your latest HTML Help project…no more late nights or weekends…back to a “normal” 50-hour work week. That’s when the development team lead strolls into your ...

TechWhirl is an online resource for anyone interested in the world of Content Management and Technical Communication. Experienced veterans, up-and-coming professionals, students, and leaders in the ...

Technical communications as a field within business communications encompasses a range of disciplines that work together to communicate complex information to those who need it to accomplish a defined ...

From the Editor: Summer gives us an opportunity to revisit some of our popular posts, and you can check into something you might have missed. Today’s replay, from Jill Parman, features another of our ...

Editors Note: This Business Requirements Document, or BRD Template is one in a series of templates to help readers plan and manage communications and content management activities, resources and ...

Editor’s Note: The following piece, by Jean Hollis Weber, is part of our collection of “classics”–articles that stand the test of time no matter how many technologies come and go. Don’t forget to ...

Nobody reads the documentation. We’ve all heard it. We have all had our work dismissed with this simple half-truth. How should we respond? If it were simply not true, the response would be easy enough ...

Editors Note: This User Guide Template is one in a series of templates to help readers plan and manage communications and content management activities, resources and deliverables. We welcome ideas ...

I’ve rearranged these design principles from their usual order of presentation to build them into a more coherent argument for highly functional minimalist design that doesn’t sacrifice esthetics. Let ...

Editor’s Note: The following piece by Tom Murrell on creating a t-letter for your jobs search is part of our collection of “classics”–articles that stand the test of time no matter how many ...

One of the pleasures of Microsoft Word is how you can combine innocuous basic tools to accomplish surprisingly large tasks—to make Word work for you, not against you. Those tools tend to be present ...

In my 30 years as an editor and technical writer, I’ve seen endless examples of how readers can misinterpret texts. In the most egregious cases, I’ve even seen authors misinterpret their own writing, ...