What failed as consumer hype is reemerging as infrastructure for AI agents, autonomous transactions, and machine-to-machine ...

AI customer support startup secures funding to expand enterprise concierge platform amid surging agentic AI adoption.

B2B renewals are won or lost 180 days before the contract expires. Dow serves as the gold standard for linking experience to commercial growth.

After two years of softness, Starbucks’ traffic rebound points to a familiar truth: experience moves the business before the ...

Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.

Data quality determines AI success. Data infrastructure quality, not technology sophistication, determines AI success, with ...

VWO and AB Tasty agreed on Jan. 20 to combine into a single digital experience optimization platform. The deal aims to create an entity with more than $100 million in annual revenue and over 4,000 ...

New tool enables enterprise-scale evaluation of production AI agents through digital twins and synthetic customers.

The Digital Experience Platform (DXP) market has reached a point of broad capability parity. Nearly every serious vendor now offers content management, customer data, personalization, automation and ...

The Drupal Association on Jan. 28 released Drupal CMS 2.0, introducing a visual page builder and AI-powered tools designed to ...

The companies on Jan. 21 announced a strategic partnership and joint solution that combines Medallia's omnichannel customer ...

Figma integrated Anthropic's Claude AI into FigJam on Jan. 26, enabling teams to generate editable diagrams from prompts, ...