Eltropy's Video Banking allows community financial institutions to deliver secure, high-touch service anywhere.

Human agents reemerge as essential components in customer service strategies amid AI integration challenges, Gartner finds.

Amplitude, a digital analytics platform provider, has acquired Kraftful, a voice-of-the-customer (VoC) startup, to give teams a 360-view of their customers so they can build better products and ...

Sales leaders look to increase account activity rather than account numbers, Gartner finds. Plus: Human agents reemerge as essential components in customer service strategies.

VideoAmp, a media measurement company, has expanded its relationship with Amazon Web Services (AWS) to offer privacy-enhanced, cloud-native measurement solutions on AWS Clean Rooms.

Highspot, a provider of go-to-market technology, introduced Highspot Agents, an artificial intelligence advancement that captures insights from what is said in buyer conversations, shared in content, ...

CallRail, a lead engagement platform provider, has launched conversion signals, an artificial intelligence-powered capability that automatically tags calls that convert into appointments so marketers ...

New integrations enrich Clari's Revenue Context, unifying data, cadences, and workflows and activating Clari AI Assistants and Agents to automate actions across the revenue lifecycle ...

Cloud communications platform provider Infobip has expanded its partnership with NumHub to offer Branded Calling ID (BCID) as part of its Voice product solution.

ActiveCampaign's WhatsApp Messaging solution enables personalized conversations and automated workflows entirely within WhatsApp.

Auxia has added a natural language interface and advance analytics to its Analyst Agent to further help marketing teams access, interpret, and act on campaign data.

Bolt Insight, providers of the qualitative research platform BoltChatAI, has achieved SOC 2 Type I certification.