In today's volatile sales landscape, traditional GTM planning doesn't cut it. To boost productivity of your strategy, operations, and frontline teams, you need to leverage real-time data to optimize ...

Bolt Insight, providers of the qualitative research platform BoltChatAI, has achieved SOC 2 Type I certification.

Pipelinersales has released an artificial intelligence reporting agent, Voyager AI Real-Time Insights and Recommendations, and the Pipeliner CRM Microsoft Dynamics Booster.

Marie Kondo's philosophy shows us that 'sparking joy' goes beyond physical objects and can revolutionize how organizations manage data.

Chris Cronis, Managing Editor Chris is the managing editor of CRM magazine, as well as SmartCustomerService.com. He’s responsible for managing the production cycle of the two magazines as well editing ...

Ultatel, a business communications company, today launched Intelligent Voice AI Agent, an artificial intelligence-powered virtual assistant for handling routine business tasks.

The regression is unsurprising, according to Brian Cantor, managing director of the Customer Management Practice’s digital division, which includes CCW Digital. “In addition to experiencing many of ...

Hightouch's new capability pairs deterministic and probabilistic identity matching within the data warehouse to unify fragmented customer profiles ...

Industry Leader Awards-2024 CRM magazine's CRM Industry Leader Awards CRM magazine's Industry Leader Awards acknowledge leading vendors and rising stars in the CRM industry. 2024's winners were ...

Turn customer service excellence into exceptional ROI with this CXone Mpower guideWant 94% lower service costs-year over year? Aberdeen research says it's possible with proactive engagement. Curious ...

Customer expectations are rising, and so is the complexity of delivering great support. For businesses running contact centers, the difficulty isn’t just about answering questions quickly; it’s about ...

Idomoo has launched AI Video Ads for automated video creation from its Lucas AI Video Creator to help advertisers generate branded, conversion-optimized video ads with a simple prompt.