NIQ's Say-Do Gap Measurement Framework quantifies the disconnect between consumer intent and real-world buying behavior.

Partnership brings together Eckoh's expertise in securing sensitive customer data with boost.ai's conversational AI technology.

Collaboration links Venmo's and PayPal's global wallet networks with Authvia's conversational commerce platform.

And it shows up on the bottom line. Organizations that invest in employee experience see lower attrition, reduced hiring costs, and stronger customer loyalty. The connection between EX and CX isn’t ...

New integration between Wunderkind and Klaviyo unlocks greater site identification, real-time personalization, and scalable triggered messaging.

Lorikeet, the company that helps businesses create artificial intelligence concierges for their customers, today launched Coach, an AI co-worker that partners with customer experience teams to help ...

Other help is on the horizon, though, as we highlight in this issue’s cover story, “Why Branded Calling Is Critical for Outbound Outreach” (page 14). Branded calling, it explains, addresses the ...

You'll gain insight into how compounding enterprise value is created when agentic experiences, orchestration, workforce intelligence, and workflows are connected on a unified platform.

PAR Technology, a foodservice technology provider, will acquire identity resolution and shopper intelligence platform provider Bridg, a division of Cardlytics, for $27.5 million.

PracticeQ today launched Engage, a patient engagement platform to combat missed appointments. Engage automates reminders, recall, reviews, and secure messaging in one integrated system that keeps ...

The Industry Leader Awards highlight the top technology vendors in customer service, marketing, and sales, covering enterprise and midmarket/small business CRM suites, contact center infrastructure, ...

ContinuumGlobal's Omnichannel Assistant helps marketing teams generate personalized messaging in one centralized platform.