ASAPP, a provider of AI-powered contact center software, is releasing its Customer Experience Platform (CXP), an enterprise solution for building and scaling the Agentic Enterprise.

The goal is enabling frictionless conversational and agentic transactions across enterprise customers worldwide ...

AI continues to be the topic du jour for various aspects of knowledge management, and 2026 looks to be no exception as leaders in the industry look ahead ...

The Luware Nimbus Companion complements the Nimbus Virtual User framework by focusing on augmentation: it supports human users directly with advanced analytics and AI insights, identifying exactly ...

Join us for the 28th annual KMWorld conference and learn about knowledge sharing in action for exceptional innovation and bottom line success in any type of organization. The human side of knowing has ...

The update empowers organizations to modernize IT, support hybrid workforces, and scale seamlessly across on-premises, cloud, and multi-cloud environments ...

This year’s list of 100 companies that matter in KM reflects both the evolving landscape in which KM operates and the enduring value of knowledge sharing. The KMWorld team thoroughly enjoys putting ...

The classic one-line definition of Knowledge Management was offered up by Tom Davenport early on (Davenport, 1994): “Knowledge Management is the process of capturing, distributing, and effectively ...

FREE live Web Events produced by KMWorld magazine and KMWorld.com. The start of the new year is the perfect time to look ahead at what trends will have a significant bearing on how organizations ...

Changes in how organizations operate, provide products and services, interact with customers and partners, and support employees went into overdrive more than 2 years ago. While digital transformation ...

This year’s list of 100 companies that matter in KM is an amalgam of old and new. Out of curiosity about the longevity of companies on the list, we went back a decade and identified 15 companies that ...

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