AI roleplay simulations provide a powerful tool for retailers to train their customer service and store teams to handle ...

Whether you’re a restaurant or a retailer, having a resilient, modern tech platform can make or break your ability to adapt ...

Agentic AI refers to AI models operating autonomously within workflows, making decisions about the next steps without human ...

With a third of small business owners claiming that the most difficult part of marketing is determining what’s working, new ...

Walgreens Boots Alliance says it has agreed to be acquired by private equity firm Sycamore Partners as the struggling ...

Incrementality measurement is designed to understand the full contribution of a specific marketing effort, be that a specific ...

At the end of the day, retail mergers, or any merger for that matter, are much more than a simple combining of assets or ...

Ross Stores announced Monday it opened 16 Ross Dress for Less and three DD's Discounts stores in 14 states in March, reports ...

Return fraud has become a major concern for retailers, costing the industry in the U.S. an estimated $103 billion in 2024, or ...

Phones aren't to blame for retailers' CX woes. Rather, it's a lack of telephony between the phone system and CRM, which, when ...

CVS is focusing on the health side of its business by launching a handful of pharmacy-only, smaller format stores, multiple ...

Technology has been helping to shape the retail sector for years. However, in 2025 we’ll see that impact soar as developments ...