Today, customers expect you to meet them on multiple preferred channels, including SMS/MMS. The good news is that just about everyone has a cell phone and is more than familiar with text messages.

Meeting fatigue (or meeting overload) isn’t new to the workplace, but remote and hybrid work have made it a lot harder to avoid. With a hybrid workforce, many leaders think that they need more ...

As a manager of a small business, your resources are limited. You can’t justify hiring a whole sales team and often are doing a large chunk of your company’s sales—if not all of them—on your own.

It’s no secret that call centers are concerned with metrics and performance. Reps have to be fast at not only picking up the phone and responding to customers, but also solving those issues—sometimes, ...

This year has truly been the year of the video meeting. When it comes to work from anywhere, there’s no better way to communicate and collaborate than seeing colleagues face-to-face. Of course, video ...

Call centres play a big part in the UK’s economy. There are around 926 businesses in the sector, employing close to 1.3 million workers. That’s around 4% of the entire workforce. Call centre staff ...

What does good customer service look like? You probably know when you’ve experienced it, and you certainly know when you’ve experienced bad customer service, but for a small business with a small ...

To achieve that productivity, though, you have to measure it. If you don’t measure your team productivity, how will you ever know if they’re working as efficiently as you hope? The only way to truly ...

Frame relay uses packet switching technology. This means that it breaks data, such as call data, into smaller packets, also known as frames, to transmit it through a shared frame relay network. These ...

In this modern era of digital technology, everyone needs a good internet connection. One of the most used internet options is called DSL. But what is DSL? Digital Subscriber Line (DSL) is a type of ...

RingCentral App Access your calls, messages, and meetings. RingCentral Events Access your account and plan your next event. Admin Portal Access your RingCentral App account settings.

7 must-see voice communication stats What to look for in a cloud phone system Success story spotlight Level up your voice communication with RingCentral As the digital age grows, communication ...