If you frequently shop on Amazon or use their various services, you may find yourself in a situation where you need assistance but it’s not entirely clear how to reach out to their customer service ...

You can contact a seller on Amazon by going to their seller page to ask questions either before or after you've placed an ...

While speaking with a good friend Steve recently, he shared how frustrating it is to reach a human being for help with your needs at giant retailer Amazon. Sometimes it's just a question about an ...

Amazon operates as a large online marketplace where many products are sold by independent merchants rather than Amazon itself. Most of these third-party sellers on Amazon also handle their own ...

The outage affected websites like Coinbase and Fortnite, and disrupted services like Signal, Zoom, and Amazon's own products, ...

In-depth Amazon coverage from the tech giant’s hometown, including e-commerce, AWS, Amazon Prime, Alexa, logistics, devices, and more. by Frank Catalano on Dec 3, 2013 at 3:33 pm November 12, 2015 at ...

If you've got a problem with an Amazon.com (AMZN) order and need to reach customer support, you're just the kind of person criminals are eager to speak to. A recent scam targets customers who want to ...

The 'tens of thousands' of companies that use Amazon's call center tech can now create chatbots to handle more customer inquiries, plus AI-generated response suggestions for human agents. Emily is an ...

Amazon is making cuts to its global customer service organization, impacting less than 1% of the division’s workforce, the company told sister publication CX Dive in an email Thursday. The workforce ...

AWS continues to add yet more software and services to build out its revenues and touchpoints with businesses that already use its cloud infrastructure for storage and to host and administer services ...

WHITESTOWN, Ind. (WTHR) – An Amazon customer is sounding the alarm after a courier showed her unusual affection after obtaining her personal information. She has a warning for anyone who has packages ...