Agent turnover at the typical contact center ranges from 30 percent to 45 percent annually, with some sectors reaching as high as 60 percent, and agent tenure averages just 13 to 15 months. Both of ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Almost every enterprise leader I've worked with over the past years has asked a version of ...

The future lies in putting intuitive, governed AI workflow tools directly in the hands of business users. When those tools ...

Marietta, GA USA, United States of America. The Data & Analytics Process Improvement Manager is responsible for describing, training, implementing, and improving Supply Chain's way of working in ...

Agencies should embrace technologies that rely on modern, flexible data management systems to more efficiently and cost-effectively fulfill their missions while under increased budgetary pressure from ...

Siemens is collaborating with Snowflake, the AI data cloud company, to help manufacturers connect their operational technology (OT) data from the shop floor with information technology (IT) data, such ...

A quarter of jobs across Australia are at high risk of automation, with the disruption estimated to cost the economy up to $75.7 billion annually, according to a new report. Research released by ...

Emerging AI-enabled, automated data management tools such as Paradigm have the potential to challenge Excel’s current market ...

Find out how agentic AI can address asset data management issues, such as: Data points using different naming conventions, having asset data stored in different places and dealing with overlapping ...

The report says Australian workers face a $104bn economic black hole of lost earnings because of this automation and flow on effects. Commissioned by education provider and industry analyser Pearson, ...

Use these skills and tools to make the most of it. by Antonio Nieto-Rodriguez Quietly but powerfully, projects have displaced operations as the economic engine of our ...