I have a project for someone out there! As I have admitted numerous times over the years, my development skills are weak at best, but I’ve come up with an idea for a tool that would benefit many Apple ...

Apple this week stopped providing human technical assistance via direct messages on X, formerly known as Twitter, in a shift away from social media support. As of October 1, customers who send a ...

Users are no longer able to receive live help from the Apple support account on X, and instead will be redirected to other platforms. Those who direct message the @AppleSupport account on X, formerly ...

A limited number of Apple support staff are reportedly using an internal AI tool to help answer customer questions. The tool is reportedly known as Apple Ask. The ChatGPT-style tool lets advisors ...

Apple customers seeking help through the iPhone maker's support pages are occasionally seeing errors when looking for answers, in what seems to be a minor web server issue. Users visiting Apple's ...

Jake Peterson is Lifehacker’s Tech Editor, and has been covering tech news and how-tos for nearly a decade. His team covers all things technology, including AI, smartphones, computers, game consoles, ...

Apple is planning to eliminate social media support advisor roles across Twitter, YouTube, and the Apple Support Community website starting later this year, according to multiple sources familiar with ...