The training tool provides an opportunity for staff to draft assertive statements for 31 possible situations in which staff should speak up about a patient safety risk. The tool also includes 31 ...

According to Parker, the difference between “assertive communication” and “aggressive communication” is that when you express ...

Ontario's Chief Prevention Officer is extending the time for completion of refresher training for more than 8,000 certified committee members whose certification would have expired between February 28 ...