Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Nutshell reports effective CRM and email marketing alignment enhances customer relationships through strategic planning in people, processes, and data governance.

As agents act on behalf of brands, marketing leaders must help design the passports that define acceptable behavior.

Anthropic's Super Bowl ad makes fun of ads on ChatGPT and OpenAI CEO Sam Altman is not amused. The post The latest AI-powered ...

Discover how home-based businesses will use AI in 2026 to automate bookkeeping, speed up invoicing, forecast cash flow, ...

Key Takeaways - FDA’s 2026 guidance clarifies when digital health tools fall outside device regulation. Updated policies for clinical decision ...