Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Nutshell reports effective CRM and email marketing alignment enhances customer relationships through strategic planning in people, processes, and data governance.

Anthropic's Super Bowl ad makes fun of ads on ChatGPT and OpenAI CEO Sam Altman is not amused. The post The latest AI-powered ...

In the 2024–25 financial year alone, the Australian Centre to Counter Child Exploitation received nearly 83,000 reports of ...

As agents act on behalf of brands, marketing leaders must help design the passports that define acceptable behavior.

Discover how home-based businesses will use AI in 2026 to automate bookkeeping, speed up invoicing, forecast cash flow, ...

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Key Takeaways - FDA’s 2026 guidance clarifies when digital health tools fall outside device regulation. Updated policies for clinical decision ...

New white-label platform analyzes 100% of customer conversations and delivers tasks, alerts, coaching, and executive ...

Discover how home-based businesses will use AI-enhanced design and branding in 2026 to automate content, strengthen brand ...

WhatsApp is the world’s most popular messaging app, with more than three billion active users. From its humble beginnings as a cross-platform messaging service, WhatsApp has grown to offer video calls ...