The CIO’s key lieutenant has to become more business focused to better chart the business processes. It’s a key requirement ...

Modern companies are moving beyond rigid, plan-based pricing architectures. A centralized rate card model provides the ...

Apple will resist India's order to preload the Sanchar Saathi app, citing privacy and security concerns amidst political ...

I’m publishing this information to help inspire other entrepreneurs to consider the home services industry, including ...

Sharpen Technologies has completed a deal for fellow call-center software provider Ytel Inc., it announced Tuesday, marking its third acquisition in three years.

After Citizens CEO Bruce Van Saun announced a company-wide AI makeover, Chief Information Officer Michael Ruttledge told ...

Designation Validates ASAPP’s Expertise in Building Production-Ready Agentic AI Systems that Transform Contact Centers into ...

Plan A is Europe’s leading corporate carbon accounting, decarbonization, and ESG reporting software provider. Certified by TÜV Rheinland and B Corp, its AI-powered platform helps thousands of ...

Plan A Games launches a New Orleans data platform studio, creating high-skill jobs and boosting local tech and gaming ...

The order was issued to protect citizens from purchasing non-genuine handsets and to make it easier to report suspected ...