Millennials are notoriously discerning when it comes to evaluating emerging apps and technologies. Customer Relationship Management (CRM) of major industries from airlines to hotels are increasingly ...

NEW YORK: Companies such as NBC Universal, Groupon and Verizon are adopting new digital tools to enhance their customer relationship management capabilities. Speaking to the Financial Times, Bill Ogle ...

CRM decisions now shape long-term competitiveness across industries. AI-native platforms, governed model deployment, and unified customer intelligence are no longer differentiators; they are ...

Shares of CRM software giant Salesforce (NYSE:CRM) fell 4.8% in the afternoon session after the "AI replacement" narrative ...

(MENAFN- GlobeNewsWire - Nasdaq) The CRM BPO Services market is thriving on the rising demand for enhanced customer experiences, digital agility, and scalable solutions. Growth is driven by sectors ...

Integrating myriad systems to present a single view of the customer continues to be a frustrating task for enterprises seeking a course to CRM success THE MINNESOTA DEPARTMENT of Vehicle Services (DVS ...