When Marc Andre had trouble with his cable TV company, his expectations were "very low." He and his wife had moved to a new home and suddenly were cut off from their old Comcast account. In the past, ...

Comcast is launching a new feature for its mobile application that facilitates tech support visits to a customer’s home and lets them know exactly when a technician will arrive. The new feature is ...

There's dissatisfaction brewing among cable customers, and it's making it hard for cable companies to hold onto subscribers. According to market research firm CFI Group, high prices and poor customer ...

DEBORAH YAO AP Business Writer PHILADELPHIA — For far too long, cable customers fumed as they waited in vain for the cable guy to show up. When he did come, sometimes it took multiple visits to ...

Charter Communications has launched its first App Store in an effort to explain to consumers that it offers easy access to ...

California Attorney General Rob Bonta is joining more than a dozen of his colleagues in calling for more regulation of the customer service provided by internet, cable and other communications ...

Mark Plosa, fourth from right, general manager of the Wilkes-Barre office of Service Electric Cable TV & Communications, and Mayor George Brown, third from right, get ready to cut the ribbon on the ...

People like their cable companies and Internet service providers (ISP) less than they did last year — and they didn't like them very much then either. In the American Customer Satisfaction Index's ...

In a recent poll of customers and their satisfaction with customer service cable and satellite providers have been ranked the lowest, dropping 3% since the first survey was performed last year. This ...

TROY, Mich.: 28 Sept. 2023 — The likelihood of live TV streaming customers switching services in the next year is just 12%, while the likelihood of cable and satellite customers switching is 21%, ...

They're still stuck in last place among all the business categories the American Customer Satisfaction Index ranks. People like their cable companies and internet service providers (ISP) less than ...