When Marc Andre had trouble with his cable TV company, his expectations were "very low." He and his wife had moved to a new home and suddenly were cut off from their old Comcast account. In the past, ...

During an earnings call in July, Charter CEO Chris Winfrey said that to help retain cable customers, Spectrum will upgrade ...

DEBORAH YAO AP Business Writer PHILADELPHIA — For far too long, cable customers fumed as they waited in vain for the cable guy to show up. When he did come, sometimes it took multiple visits to ...

There's dissatisfaction brewing among cable customers, and it's making it hard for cable companies to hold onto subscribers. According to market research firm CFI Group, high prices and poor customer ...

In a recent poll of customers and their satisfaction with customer service cable and satellite providers have been ranked the lowest, dropping 3% since the first survey was performed last year. This ...

Forbes contributors publish independent expert analyses and insights. I write about diversity and inclusion in the realm of disabilities. Today, on International Day of Disabled Persons, Comcast and ...

California Attorney General Rob Bonta is joining more than a dozen of his colleagues in calling for more regulation of the customer service provided by internet, cable and other communications ...

Earlier this week, I was on the phone with Spectrum, trying to cancel the company’s “TV Choice” streaming service after writing a review for TechHive. Although I signed up for the service online, the ...

They're still stuck in last place among all the business categories the American Customer Satisfaction Index ranks. People like their cable companies and internet service providers (ISP) less than ...