Nothing gets rid of a bad rule faster than following it exactly. What would you do if your new supervisor said you’d be written up for deviating even slightly from the call center script? Would you ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Customer expectations are high, and how you attend to your ...

A recent study conducted at the University of North Carolina Health Care Ambulatory Surgical Center in Chapel Hill shows nurses who call patients three business days prior to a scheduled surgery ...

Get the latest federal technology news delivered to your inbox. Nearly 9 in 10 federal contact center and customer experience decision makers report a strong desire to improve federal customer ...