Media rights groups raise concern over Zimbabwe's government recently implemented telecommunications traffic monitoring system which has potential of exposing citizens to state surveillance. This ...

Call center quality monitoring elevates the customer experience. Discover when to use real-time vs post-call methods for top-notch service. Consistent, high-quality customer service is a key element ...

SEATTLE--(BUSINESS WIRE)--Hiya, the leading call performance management cloud, today announced the launch of Adaptive AI––a new capability of Hiya Protect that marks the industry’s first self-learning ...

“Each year, millions of elderly Americans fall victim to some type of financial fraud or confidence scheme, including romance, lottery, and sweepstakes scams, to name a few. In committing the fraud, ...

Learn how data from call detail records can help you find fraud calls made by your phone system — and prevent them from happening again. If you’ve ever checked your phone’s call history to see when ...