Dubai, United Arab Emirates – Cisco has shared its predictions for a fundamental transformation in customer service. Advancements in artificial intelligence, hyper-personalization, rich communication ...

Riyadh, Saudi Arabia – Cisco has shared its predictions for a fundamental transformation in customer service. Advancements in artificial intelligence, hyper-personalization, rich communication ...

One of the most fundamental network announcements made by HPE Aruba Networking (hereinafter HPE Aruba for readability reasons) in the past five years was that of the CX 10000 in 2021. That switch was ...

Cisco has unveiled its vision for agentic artificial intelligence (AI) collaboration, along with new AI-powered collaboration solutions designed to create what the company claims will be ...

The roads were snow-covered and greasy as I headed southbound to meet Tommy for the next review vehicle. The morning commute was well underway, before the buses, but the total absence of any road ...

Powerful Partnership: The first of several AI agents being developed by Cisco with Mistral AI as a strategic technology partner, to help drive Cisco's Customer Experience (CX) move towards an ...

Cisco has unveiled new artificial intelligence (AI-)powered features in its contact centres, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant features for its Webex Contact Centre ...

Cisco has promoted former Palo Alto Networks VP Sean Duca from cyber security to the vendor’s entire portfolio for customer experience (CX) across Asia Pacific, Japan and China (APJC). Duca announced ...