Human-driven phone-based contact tracing is the backbone of states’ contact tracing programs. Success of these programs depends on reaching infected cases—and their recent close contacts—as quickly as ...

If you’re considering transitioning your existing contact center management and staff to a new external services provider, the process doesn’t have to be painful. When handled with sensitivity and a ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes. Call center management is the backbone of effective customer service operations.