We’re at the cusp of a sharp rise in devices that have no screen but do have conversational voice controls, such as the Amazon Echo. Smart home and Internet-of-things (IoT) objects that respond to ...

AI headlines and industry are so dynamic that losing sight of the big picture is easy. But it’s critical to keep our eye on where it’s going as daily updates develop in real-time. Before Open AI’s ...

It’s no surprise that digital self-service channels have experienced increased use over the past couple of years. As with many technologies, the pandemic has accelerated a number of trends that were ...

Conversational computing isn’t entirely new, but with the Generative genie out of the bottle, it’s being reinvented in real-time. We already have conversational-type interfaces on platforms like ...

The promise of artificial intelligence transforming enterprise workflows has largely manifested as sophisticated chatbots. Organizations worldwide have deployed conversational AI interfaces, expecting ...

In this new era of Conversational Internet, chatbot is the new website, and the messaging app the new browser Far away from Silicon Valley, a new kind of internet revolution is sweeping through ...

AUSTIN, Texas--(BUSINESS WIRE)--New disruptive technologies such as Conversational Artificial Intelligence (AI) are transforming how businesses deliver enhanced, personalized consumer experiences. To ...

You'll now be able to design voice right into your prototypes--think of it as Photoshop for conversational interfaces. Voice Interfaces Are Here. Are They Necessary? As millions of people invite voice ...

In this special guest feature, Adnan Masood, PhD, Chief AI Architect, UST, believes the ultimate goal of conversational AI is to let people interact naturally with business services through these ...

As retail and quick-service restaurant (QSR) brands expand their digital capabilities, a familiar challenge continues to surface: fragmented customer journeys across mobile apps, drive-thru lanes, ...

A new job title appearing across airlines and online booking companies reveals how seriously the industry is taking the conversational interface shift…and the strategic anxieties driving it. If you ...