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We are excited to announce the Copilot Studio-powered customer feedback survey in Dynamics 365 Contact Center, now in preview. Now, contact center managers can use Copilot Studio Survey in the Contact ...

Struggling with customer retention? Start by categorizing feedback to spot trends, think Lean principles: eliminate waste, focus on value. Use tools like NPS to quantify sentiments and prioritize ...

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This collaboration empowers companies to build and sustain a customer-centric culture, a crucial driver of customer satisfaction, loyalty, and business growth. This partnership integrates ...

Great finance software isn’t just built by developers - it’s shaped by the finance professionals who use it daily. From streamlining workflows to ...

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Learn tips and tools for handling customer feedback in account management. Find out how to collect, organize, prioritize, analyze, act on, and evaluate feedback.