The strongest test of an AI system is not factual recall, but the ability to remain steady in the messy, emotional reality of ...

Teen Employee Battled An Angry Driver Who Refused To Move His Car, But When She Fibbed About Tow Truck Rules, She Finally Got ...

Several days in to what would become a 15-day power outage in the wake of Hurricane Helene for some Aiken Electric ...

Store policies exist to ensure fairness for both customers and staff. This man encountered a customer who wanted to return a faulty phone. Their store policy was a 7-day exchange or refund. It had ...

Steve Haney, who has represented the likes of NBA Hall of Famer Magic Johnson and current NBA players Malik Beasley and Emoni ...

Regular, helpful feedback is essential for employee growth, performance and engagement. When employees consistently receive ...

In October, it was named one of the best inventions of 2025 by Time magazine, which lauded Waymo as a potential solution to traffic fatalities. Unlike people, the Waymo Driver doesn’t get distracted ...

In honour of the 2026 Herald Good Food Guide, out this week, I’d like to offer an update to my own annual publication, The ...

Scope3 CEO Brian O’Kelley lost millions getting fired. His revenge? Starting AppNexus the moment his non-compete expired—it ...

Here are 8 strategies to help a business master the art of making digital interactions feel human and genuinely helpful.

They shouldn’t always be effortless or predictable. by Ahir Gopaldas and Anton Siebert Most marketing experts agree that it’s not enough to give customers a satisfying initial experience with a ...