HP has overtaken Apple as the top PC brand for customer satisfaction in 2025. See why HP scored 83/100 in the latest ACSI rankings to take the #1 spot.

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Porsche leads J.D. Power’s 2025 Sales Satisfaction Index, with Land Rover rising and Infiniti landing third in a surprising ...

MANY organisations in Zimbabwe and elsewhere conduct employee-engagement surveys simply because it is on the annual calendar. Once the survey is completed, the results are shared in a PowerPoint ...

In a J.D. Power study, YouTube TV rated highest (651), edging out Hulu + Live TV (625). And on the American Customer ...

Customers stopped believing you’re listening. Survey fatigue is now one of CX’s biggest blind spots. Here’s how to fix it.

Drive higher revenue, lower acquisition costs and stronger loyalty by shifting from behavioral guesswork to preference-based ...

The migration to the standard and its more robust data is underway, but experts say the desired reduction in payment errors ...

When entrepreneurs think about growth, most focus on acquiring new customers, including chasing fresh leads, launching ...

As labor markets tighten and AI reshapes QA, enterprises must build digital supply chain resilience to ensure quality, speed ...

A better way to drive growth and profitability by Scott Magids, Alan Zorfas and Daniel Leemon When companies connect with customers’ emotions, the payoff can be huge. Consider these examples: After a ...

Passing just enough context about a service interaction can assuage consumer trepidation over AI and build loyalty.