Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and ...

It is clear that industry insiders believe we are far off AI taking over job roles and being unchecked as insurers will be ...

Singlife is putting an AI agent at the heart of its customer service operations through a new partnership with Salesforce.

This innovation makes Agent-to-Agent business automation a practical reality ...

Australian consumers expect digital services that are fast, clear, and safe. Close to half value quick resolution (49 per ...

Salesforce UK CEO Zahra Bahrololoumi and CTO Paul O’Sullivan put Dreamforce 2025 discourse about agentic AI into a UK context ...

Salesforce, a provider of enterprise management software and solutions, announced that it is saving approximately $100 million (approximately 143 billion Korean won) annually by using artificial ...

AI can support sales teams by streamlining lead qualification, personalizing outreach at scale, forecasting demand with ...

Our vision is to enable AI to run business operations, while humans make decisions. Not long ago, artificial intelligence (AI ...

Business process management employs 1.65 million workers in call centres, payroll, and data handling in India. Hiring has ...

BENGALURU (Reuters) -At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots ...

Customer experience technology providers join forces to develop more reliable autonomous agents for enterprise contact ...