Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and ...

Singlife is putting an AI agent at the heart of its customer service operations through a new partnership with Salesforce.

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...

Australian consumers expect digital services that are fast, clear, and safe. Close to half value quick resolution (49 per ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

Salesforce UK CEO Zahra Bahrololoumi and CTO Paul O’Sullivan put Dreamforce 2025 discourse about agentic AI into a UK context ...

Salesforce, a provider of enterprise management software and solutions, announced that it is saving approximately $100 million (approximately 143 billion Korean won) annually by using artificial ...

NextGen Healthcare, a provider of healthcare technology solutions, has launched NextGen Navigator, an artificial intelligence-driven customer service agent powered by Luma for answering inbound calls ...

AI can support sales teams by streamlining lead qualification, personalizing outreach at scale, forecasting demand with ...

Our vision is to enable AI to run business operations, while humans make decisions. Not long ago, artificial intelligence (AI ...

TalkTalk chief operating officer Neil Smith describes its journey out of CX stack complexity towards more empowered contact ...