Cheap labour and English proficiency helped make India the world’s back office, sometimes at the expense of workers elsewhere ...

Vincent Tumwijukye says the biggest challenges for Fintechs are regulatory uncertainty, limited access to capital, and ...

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The winners of the ESTAS Awards 2025 were revealed on Friday.

Our premise is that the mantle of “King Kong” in the agentic era will belong to the first vendor that consistently ships ...

Our vision is to enable AI to run business operations, while humans make decisions. Not long ago, artificial intelligence (AI ...

Salesforce UK CEO Zahra Bahrololoumi and CTO Paul O’Sullivan put Dreamforce 2025 discourse about agentic AI into a UK context ...

Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and ...

Business process management employs 1.65 million workers in call centres, payroll, and data handling in India. Hiring has ...

The working world is changing. Many organisations are struggling to keep their customer relationship management (CRM) systems ...

AI bubble about to burst? Nonsense, says Fausto Fleites, who offers best-practice lessons for turning AI concepts into valuable production services.