We all know that opportunity for a first impression is critical. So the Department of Commerce through Miami University Regionals E-Campus has designed an online four-week course to help you and your ...

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Winning by Design (WbD), the leader in accelerating and optimizing recurring revenue for B2B organizations, is launching a new Customer Success (CS) Operating ...

Unless your company has a stranglehold on your industry or was a first-mover, everyone agrees that in order to have a truly successful business, you need to have more than just a great product or ...

University of Hawaii Maui College’s Office of Continuing Education and Training is accepting applications for the Certificate for Customer Service in Hawaii, which was developed by Kapiolani Community ...

After asking his satellite company to change his TV service from wired to wireless, Scott M. Broetzmann spent months trying to get the job done. First, technicians failed to show up for scheduled ...

Businesses typically respond to disruption in one of three ways: innovate to lead, pivot to leverage new opportunities, or stay the course. Brands already faced global market changes before the ...

The relationship between what actually occurs in the course of the customer experience and what your customers will later recall is a tricky one. An excellent way to "game" this is to focus your ...

The Department of Human Resources’ (HR) Mission acknowledges that people are our most valuable asset for sustaining excellent teaching, research, service, and attracting a talented workforce. We ...