Enterprise software budgets are different today, and the solutions delivered must be optimized, personalized, catered to the specifics of the organization, and adaptive to the shorter business cycles, ...

OKLAHOMA CITY--(BUSINESS WIRE)-- Paycom Software, Inc. (NYSE: PAYC) ("Paycom"), a leading provider of comprehensive, cloud-based human capital management software, was named a 2024 Excellence in ...

LEHI, Utah--(BUSINESS WIRE)--Weave (NYSE: WEAV), a leading all-in-one experience platform for small- and medium-sized healthcare practices, today announced it has been named a winner of the 2024 ...

Polaris Bank has restated its dedication to delivering exceptional “customer experience” as it successfully concluded ...

No matter your industry, we are all operating in a customer service environment that is increasingly fast-paced. With tech developments racing ahead, clients naturally expect customer service ...

PALO ALTO, Calif.--(BUSINESS WIRE)--TuxCare, a global innovator in enterprise-grade cybersecurity for Linux, today announced it was honored in the 17 th annual Stevie Awards for Sales & Customer ...

Keysight’s global services named Silver Globee Winner for achievement in customer engagement strategy Award recognizes Keysight’s commitment to customer success throughout innovation lifecycle ...

Kampala, Uganda | THE INDEPENDENT | Official Coca-Cola Distributors (OCCDs) contribute more than 97% of Coca-Cola Beverages Uganda (CCBU)’s total volume, making them a vital part of the company’s ...

In most cases, poor customer experiences are rooted in inefficient or outdated processes and technology — or at times, both. By now, businesses have spearheaded multiple initiatives around customer ...

In this episode of "CX Decoded," Dom Nicastro, editor-in-chief at CMSWire, delves into the transformative impact of AI on customer service, featuring insights from Raj Krishnan, partner of technology ...

Inclusive customer service goes beyond good service—it treats all customers equitably, removing barriers that may hinder their access to goods, services, and facilities. This article provides insights ...

Forbes contributors publish independent expert analyses and insights. I write about brand leadership. Employee and customer success alignment makes sense. After all customers and employees want the ...