Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

I’m an fan, but also a realist. Customers really don’t want more technology. What they really want is a better experience. So ...

After two years of softness, Starbucks’ traffic rebound points to a familiar truth: experience moves the business before the ...

Enterprises are built on rules and regulations and essential practices and LLMs just aren't up to snuff when it comes to ...

Businesses face challenges not only in acquiring customers but also in retaining them. AI is emerging as a crucial tool for enhancing customer service through personalisation and context awareness, ...

Businesses that engage with hospitality skills will not only navigate the AI revolution, but lead it. By combining AI-driven efficiency with the kind of skills that encourage genuine human connection, ...

Youssef Mouallem, Head of Vista’s XO marketplace, explains how the firm is using AI to fully digitize the private jet booking ...

Retailers and service providers are using AI to enhance the homeowner and the pro experience in home improvement projects.

But if budget is no option, you could easily spend as much on a suit as you would on a small car. How much you should spend ...

Johannes Rath, Transformation Board Member at Signal Iduna, on practical use of AI at large insurers and the question of ...

On the morning of Dec. 30, retiree Robert Snyder received a visit from Grays Harbor County Deputy Joseph South. Snyder’s... Read Story ...