Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Thousands of Air Canada customer service agents at Toronto Pearson Airport in Mississauga and other airports and locations ...

New integration aligns intelligent scheduling with mobile service execution to expand convenience, efficiency, and ...

Arizona taxpayers may face refund delays despite the federal government reopening because of IRS budget cuts and staffing ...

Rent can eat up an entire paycheck at the start of the month, so a growing number of renters are turning to a financial product that promises relief by ...

Expanded delivery supports voice, email, chat, social, and text, with bilingual English and Spanish language and rapid ...

The research explores the question of how personalized customer service profiles influence customer behavior compared to ...

Dealers poured money into EV tools and chargers, but shopper demand softened, leaving inventory, training costs, and ...

Discover the best customer identity and access management solutions in 2026. Compare top CIAM platforms for authentication, ...

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Get to know the 2026 St. Pete Beach mayoral and District 3 candidates as they speak about their plans for the city.

Service Professionals prioritizes neighbors over fighting the algorithm in a new approach to community commitment.