Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Thousands of Air Canada customer service agents at Toronto Pearson Airport in Mississauga and other airports and locations ...

A noisy, cracked induction cooktop from Frigidaire leaves a woman chasing repairs, dealing with missed appointments, and ...

New integration aligns intelligent scheduling with mobile service execution to expand convenience, efficiency, and ...

During the COVID-19 pandemic, Assemblymember Rick Chavez Zbur was helping his mom get medication, but what he thought would ...

Expanded delivery supports voice, email, chat, social, and text, with bilingual English and Spanish language and rapid ...

The research explores the question of how personalized customer service profiles influence customer behavior compared to ...

Businesses that engage with hospitality skills will not only navigate the AI revolution, but lead it. By combining AI-driven efficiency with the kind of skills that encourage genuine human connection, ...

New white-label platform analyzes 100% of customer conversations and delivers tasks, alerts, coaching, and executive ...

Discover the best customer identity and access management solutions in 2026. Compare top CIAM platforms for authentication, ...

A dishwasher is an essential appliance in any modern home, so be careful that you purchase the right one. We're here to help!

Delta Utilities postponed its community customer care pop-up event scheduled for Jan. 27 due to weather forecasts.