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When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...

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As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get fulfilled quickly and painlessly, issues can still occasionally arise, especially during the busy ...

Lindsey Ellefson is Lifehacker’s Features Editor. She currently covers study and productivity hacks, as well as household and digital decluttering, and oversees the freelancers on the sex and ...

CINCINNATI — Reaching customer service can be a challenge as many companies no longer list phone numbers. Now, Amazon has issued a warning about a significant increase in fake customer service lines.

Every American has faced the maddening experience of bad customer service. My favorite example has always been Comcast, which, when you call their phone number to see why your internet is out, directs ...